Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and GoDelivery Group ("we," "us" or "our"), concerning your access to and use of our website and mobile application, as well as any other media form, media channel, or mobile website related, linked, or otherwise connected thereto (collectively, the "Platform").

You agree that by accessing the Platform, you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Platform and you must discontinue use immediately.

1. User Accounts

When you create an account with us, you guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Platform.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

2. Services

GoDelivery offers delivery and logistics services through our Platform. By using our services, you agree to:

• Provide accurate delivery information, including but not limited to pick-up and drop-off locations, contact details, and package descriptions.
• Not use our services for the transportation of illegal or prohibited items.
• Pay all applicable fees associated with the services you request.
• Comply with our delivery guidelines and policies.

We reserve the right to refuse service if we believe a delivery request violates our policies or applicable laws.

3. Payments and Fees

You agree to pay all fees associated with the services you request through our Platform. All fees will be clearly displayed before you confirm your request.

We may offer various payment methods including credit/debit cards, digital wallets, and cash on delivery where available. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.

We reserve the right to modify our fees at any time. Any fee changes will be communicated through updates to our Platform or via email notification.

4. Cancellations and Refunds

You may cancel a delivery request subject to our cancellation policy. Cancellation charges may apply depending on the status of your delivery request at the time of cancellation.

Refunds, if applicable, will be processed according to our refund policy and may take up to 5-7 business days to reflect in your account depending on your payment method and financial institution.

5. User Conduct

By using our Platform, you agree not to:

• Use the Platform in any way that violates any applicable national or international law or regulation.
• Use the Platform for any purpose that is illegal or unauthorized.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Platform.
• Attempt to impersonate another user or person or use the username of another user.
• Use the Platform in any manner that could disable, overburden, damage, or impair the Platform.
• Use any robot, spider, or other automatic device, process, or means to access the Platform for any purpose.

6. Intellectual Property Rights

The Platform and its original content, features, and functionality are and will remain the exclusive property of GoDelivery Group and its licensors. The Platform is protected by copyright, trademark, and other intellectual property laws.

Our logos, product names, and the look and feel of the Platform are trademarks of GoDelivery Group and may not be copied, imitated, or used, in whole or in part, without our prior written permission.

7. Limitation of Liability

In no event shall GoDelivery Group, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Platform.
• Any conduct or content of any third party on the Platform.
• Any content obtained from the Platform.
• Unauthorized access, use, or alteration of your transmissions or content.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Platform after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Platform.